Frequently asked questions
Check-in, pets, children, cleaning, transfers, payment, cancellation — here are the answers to the questions we hear most often.
Check-in is from 4 PM and check-out is before 11 AM.
Earlier arrival or later departure may be possible on request, depending on other bookings. For night flights, we offer luggage storage at the villa after check-out, so you can enjoy your last day on the island.
Yes, we organise transfers to and from SSR (Sir Seewoosagur Ramgoolam) airport. About 1h15 trip, with an English-speaking driver, in a recent air-conditioned vehicle.
Rate: €50 for La Flamboyante, €60 for Le Secret du Clos (up to 4 people, possible supplement for minivan or large luggage). Night flights: no supplement.
For citizens of the UK, EU, US, Canada, Australia: no visa required for tourist stays under 90 days.
A passport valid 6 months after return date is sufficient, plus a return ticket and proof of accommodation (which we provide). For other nationalities, check with the Mauritius embassy.
Mauritius can be visited year-round. Our favourite periods:
April to June: mild, dry, fewer crowds, ideal prices. October-November: tropical spring, gentle prices before high season. December to March: hot and humid summer, cyclone season but cyclones rare in the north. July-September: cool and windy on the east, perfect on the west for snorkelling and diving.
A final cleaning is included.
On request, you can add additional cleaning on quote. Our team is discreet and works at times that suit you.
Yes, all three of our properties have private parking.
Le Secret du Clos is in the secure Clos du Littoral neighbourhood in Grand Baie, with private entrance and parking in the garden for 2 vehicles. La Flamboyante is in the Domaine de la Laurada residence, with a 24/7 guard and dedicated parking. Le Belvédère, in Pointe aux Cannoniers, offers free on-site parking.
A/C is in every room, with ceiling fan as an option for your nights.
Each villa has its private pool for exclusive guest use. They are not heated as water temperature stays pleasant year-round (24–28°C / 75–82°F). The penthouse Le Belvédère has its own private jacuzzi on the rooftop terrace.
Maintenance (chemicals, filtration, cleaning) is done weekly outside your presence so as not to disturb you.
Yes, all three of our properties have fibre optic with comfortable speed for video calls, 4K streaming and remote work. Le Secret du Clos and Le Belvédère also have a dedicated workspace.
For long remote-work stays, a local unlimited 4G SIM card (€5/month) can be arranged.
Le Secret du Clos is 5 min by car from Pereybère beach and 7 min from Trou aux Biches, two of the finest beaches in the north.
La Flamboyante is 8 min walk from Pointe aux Piments beach, and 15 min by car from the larger Trou aux Biches and Mont Choisy beaches.
Of course! Le Secret du Clos is particularly family-friendly: 3 bedrooms, 6 guests, secure garden, private pool. Baby cot and high chair on request. We can also recommend a trusted babysitter on-site.
La Flamboyante is more suited to couples (1 bedroom, 2 guests). Our daughter Rose is Mauritian — meaning children feel right at home here.
Pets are unfortunately not allowed in our villas. This is due to both the residence rules (Domaine de la Laurada in particular) and respect for all our guests, especially those with allergies.
For info, importing pets to Mauritius is highly regulated and requires several months of procedures.
We strongly recommend it to fully enjoy the island. Left-hand driving, but most foreign licences are accepted for 4 weeks and adaptation takes 30 minutes.
Expect €30–40/day for a city car. Our partners Sixt and Local Motors deliver directly to the villa. Otherwise, our drivers (€60–80/day) are an excellent alternative.
Yes, on request. We work with several private chefs for Creole, Mediterranean or fine-dining dinners. Indicative price: €80–150 per person all inclusive (shopping, preparation, service, cleaning).
Groceries can also be delivered on arrival for a welcome basket or self-catering stay (quote on request).
In-villa massage, babysitter, pro photographer, diving/kitesurf/paddle equipment rental, private catamaran or speedboat excursions, romantic beach dinners, birthday and celebration organisation.
We work with a network of trusted local partners, vetted through ten years of high-end concierge experience.
For direct booking: a deposit of 30 % is requested at confirmation, the balance is due 30 days before arrival. Payment by bank transfer or card (secure Stripe link).
A non-cashed deposit from €500 to €1,000 is requested on arrival depending on the property. For bookings via Airbnb, the platform’s conditions apply.
For direct booking:
– Free cancellation up to 90 days before arrival (full refund)
– Between 90 and 45 days: 50% retention
– Less than 45 days: 100% retention
We strongly recommend cancellation insurance when booking your flights. Exceptional cases (force majeure, cyclone) handled fairly.
No. The direct-booking price includes final cleaning, linen, welcome amenities, pool maintenance, Wi-Fi and all utilities (water, electricity, A/C).
Only extras: airport transfers (optional), à la carte services (chef, daily cleaning, babysitter…) and the non-cashed deposit.
Another question?
A question not on the list? A special situation? We are available by email and WhatsApp. Response within 24h, in person.
Contact us →